Returns

Submit a return request

You will need to log into your customer account to request a return:

• Click the customer profile icon in our store's navigation, or go to the refund policy or a returns page, and then request a return.
• Log in to your account:
• In the Email field, enter your email address, and then click Continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to coastal creative online store, and then enter the six-digit verification code.
• Click the order that you want to submit the return for - If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.

• If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive a refund.